WhatsOmni – AI Omnichannel Messaging, CRM & Automation SaaS for Marketing, Leads, Sales & Support

Description

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One Inbox for Every Customer Conversation

WhatsOmni brings WhatsApp, Instagram, Facebook Messenger, Telegram and other messaging channels together in a single, self-hosted platform. Instead of switching between apps, teams can reply, follow up and manage relationships from one central dashboard, making it easier to turn conversations into leads, sales and loyal customers.

Built for Marketing, Leads, Sales and Support

Designed as a multi-tenant SaaS, WhatsOmni suits agencies, growing businesses and SaaS founders who want to offer customer engagement as a service. It combines messaging, CRM tools and automation, so marketing campaigns, lead capture, sales follow-ups and support tickets can all live in the same workflow.

Key Features

• Omnichannel messaging: Connect WhatsApp (including the Official Cloud API and Baileys QR), Instagram Direct, Facebook Messenger, Telegram and more in one inbox.
• AI chatbots: Deploy standalone AI chatbots powered by advanced language models to answer questions, qualify leads and support customers automatically.
• Automation Flow Builder: Create visual, drag-and-drop workflows to automate repetitive tasks and personalise customer journeys.
• AI Prompt-to-Flow Generator: Generate automation flows from a simple prompt, speeding up setup and campaign creation.
• Vector RAG Knowledge Bases: Build knowledge bases that help chatbots give accurate, context-aware answers.
• Built-in CRM: Manage contacts, track interactions, segment customers and run targeted campaigns from the dashboard.
• Multi-gateway payments: Accept payments through Stripe, Razorpay, Paystack and Flutterwave.
• Multi-currency pricing: Manage unlimited currencies and create flexible, multi-currency subscription pricing tiers.
• Custom branding: Customise logos, colours and fonts to match your brand, and design workflows for your own processes.
• Integrations: Connect with other tools through APIs and webhooks, including Salesforce and HubSpot.
• Responsive design: A modern interface that works smoothly on desktops, tablets and mobile devices.

Who Should Use WhatsOmni?

WhatsOmni is a practical choice for agencies managing client communications, B2B teams streamlining sales and support, e-commerce stores personalising the shopping experience, and entrepreneurs launching a customer-engagement SaaS. Because it is self-hosted and multi-tenant, it can serve multiple clients or departments from a single installation.

Why Choose This Platform?

By combining messaging, AI assistance, automation and CRM in one place, WhatsOmni reduces tool sprawl and manual work. Teams respond faster, follow up consistently and keep every conversation organised, helping them improve engagement, generate more qualified leads and deliver better support without adding complexity.