Refund Policy

1. Digital Products Policy

Because Bundle Hub offers non-tangible, digital goods delivered via immediate electronic download, all sales are considered final once the digital files or download links have been delivered to your account or email address.

Unlike physical goods, downloadable digital files cannot be returned or revoked once delivered. Therefore, we urge all buyers to review product descriptions, previews, and compatibility requirements prior to making a purchase.

2. Situations Where Refunds or Replacements Are Issued

We believe in 100% fair trade and will happily issue a full refund or working replacement under the following specific circumstances:

• Non-Delivery of Digital Product: If due to a technical server error you did not receive download links, and our support team is unable to deliver your download files within 24–48 hours of you contacting us.
• Major Defect / Corrupted Archive: If a downloaded archive or file is genuinely corrupt, missing critical files, or completely non-functional, and our technical support team cannot resolve or replace the file within 48 hours.
• Duplicate Transaction: If you were accidentally charged more than once for the same order due to a payment gateway glitch, the duplicate payment will be refunded immediately upon verification.

3. Non-Refundable Circumstances

Refunds will NOT be granted in the following scenarios:

• Change of mind after purchasing and downloading the files.
• Purchasing an item by mistake without reading the product description or requirements.
• Lack of technical expertise or hosting knowledge required to install, configure, or use WordPress themes, plugins, or scripts.
• Conflicts caused by third-party plugins, themes, or outdated hosting PHP versions on your server.
• Demanding developer license keys or author automatic update services that are clearly excluded in GPL product listings.

4. How to Request a Refund or File Replacement

If you experience any issue with a purchased item, please follow these steps:

1. Contact our support team within 48 hours of your purchase.
2. Provide your Order Number, registered email address, and a clear description with screenshots or screen recordings showing the issue.
3. Allow our support team 24–48 hours to examine the issue and provide a fix, replacement, or valid download link.
4. If the issue cannot be resolved, an approved refund will be processed back to your original payment method within 5–7 business days.