Description
Turn WhatsApp into your complete sales, support, and marketing hub with WaDesk SaaS. This self-hosted, AI-powered platform brings every customer conversation into one shared workspace, so your team can reply faster, follow up automatically, and grow revenue without juggling multiple tools.
WaDesk is built for agencies, online stores, support teams, and SaaS founders. Run it on your own server, connect multiple WhatsApp numbers and channels, and offer WhatsApp marketing and support as a paid service to your own clients with plans, billing, coupons, and white-label branding.
One inbox for every conversation
Centralize WhatsApp chats in a collaborative Team Inbox with assignment rules, internal notes, tags, saved replies, SLA tracking, and collision detection, so agents never duplicate work. Add Instagram, Facebook Messenger, Telegram, TikTok, SMS, email, and more to the same unified inbox as your business grows.
Automate marketing, support, and sales
- Send bulk campaigns and broadcasts with per-recipient delivery tracking, scheduling, and link analytics.
- Build intelligent chatbots with a visual drag-and-drop flow builder, keyword auto-replies, and AI assistants trained on your own documents.
- Manage approved WhatsApp templates, Click-to-WhatsApp ads, catalogs, storefronts, orders, and payment links in one place.
- Qualify leads, run a deals pipeline, book appointments through Google Calendar, and sync contacts with Shopify, WooCommerce, HubSpot, and Google Workspace.
AI, calling, and multi-engine sending
Use AI chat assistants and a voice agent to answer common questions around the clock, generate campaign copy and templates, and hand conversations to a human when needed. Connect through the official WhatsApp Cloud API, the unofficial API, or Twilio, with per-number routing, sending safeguards, and warm-up controls to protect your numbers.
Complete SaaS admin control
Manage users, workspaces, subscription plans, feature limits, payment gateways, credits, announcements, roles, and system health from a powerful admin panel. With dozens of gateways, multi-language support, white-label themes, a REST API, and detailed analytics, WaDesk scales from a single business to a multi-client platform.
If you want one organized, automated, AI-ready WhatsApp CRM for customer engagement, lead generation, and repeat sales, WaDesk SaaS is a strong, practical choice.
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