Description
An AI front desk that never misses a clinic call
Hiro gives busy healthcare clinics a voice agent that picks up the phone around the clock. When patients ring, the system can greet them, confirm who they are, look up their record, book or move an appointment, check insurance eligibility, and pass urgent cases to the right member of staff. Instead of phones ringing out while reception staff are with patients, every call gets a clear, helpful response, and routine admin work is handled without adding to the front-desk workload.
Built as a multi-tenant SaaS platform
Hiro is designed for a platform owner who serves many clinics from one installation. Each clinic stays separate, with its own patients, providers, schedules, branding and AI settings. Six different roles keep access tidy, from platform admin and clinic owner through to providers, staff, billing users and customers. A guided web installer walks through database setup and the first admin account, so a new deployment can be prepared without a long manual setup.
What the AI voice agent can do
- Answer inbound calls day and night and hold a natural conversation, powered by Vapi.
- Find a patient after identity checks, then book, reschedule or cancel appointments against live availability.
- Prevent double bookings, show day and week views, and send automated email reminders.
- Apply configurable triage rules and keywords to judge urgency and route patients to suitable care, escalating emergencies at once.
- Run real-time insurance eligibility checks and support claim submission through Claim.MD and Stedi gateways.
- Warm-transfer calls to clinic staff when a human conversation is needed.
Call centre, workflows and insight in one place
The AI call centre brings live calls, searchable transcripts, recordings, caller sentiment and resolution tracking together, so managers can review what actually happened on each call. A visual workflow builder lets teams design conversation flows by dragging nodes and edges, then publish the flow straight to the live voice assistant. Analytics cover call volume, AI resolution rate, handle time, patient sentiment and call categories, with CSV export for deeper reporting.
Two panels for owners and clinic teams
Platform admins manage clinics, users, plans and pricing, feature flags, usage limits, payment gateways, white-label branding, SMTP and platform settings, and can impersonate a clinic for support. Clinic teams get a dashboard with live KPIs, the AI call centre, appointments and smart scheduling, patients and providers, insurance verification and claims, AI agent configuration, triage and workflows, analytics, integrations and Stripe billing. A CMS-driven public site and login screen, with one-click demo accounts, complete the front end.
White-label branding and modern technology
Each clinic can set its app name, light and dark logos, dashboard logo and favicon, and edit its public marketing site, menus and landing pages without code. The interface is fully responsive for desktop, tablet and mobile, and includes dark and light modes. Under the hood, Hiro uses Laravel 13 with PHP 8.4, React 19 with TypeScript, Inertia.js, Tailwind CSS, Stripe billing, MySQL or MariaDB or SQLite, and a queue worker and scheduler setup, with more than 900 automated tests included in the codebase.
Privacy, security and practical requirements
Security controls include caller identity verification using a date-of-birth check before patient details are shared on a call, role-based access scoped by tenant, audit logging of sensitive actions, and encrypted secrets that are never exposed in the browser. Workflows are designed around healthcare privacy needs, including a HIPAA mode for the AI agent. To run Hiro you will need PHP 8.4 or newer with Composer, Node.js 18 or newer, MySQL 8 or MariaDB or SQLite, plus accounts for Vapi, Stripe and SMTP email.
Who Hiro is best suited to
Hiro suits small to medium clinics that want fewer missed calls and less phone admin, multi-location practices that need one central view of their front desks, and clinics looking to cut staffing pressure by automating routine scheduling and enquiry handling. It is a strong fit for clinic owners, practice managers, administrators and healthcare teams that spend too much time on the phone and want patients to reach help quickly, at any hour.
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