CallVIQ – AI Voice Calling & CRM SaaS for Marketing, Sales, Support & Lead Automation

Description

Turn Voice Calls Into Automated Sales and Support

CallVIQ is a self-hosted, multi-tenant AI voice calling and CRM platform built for agencies, entrepreneurs, and SaaS businesses that want to automate conversations without building a call centre from scratch. It combines real-time AI calling with contact and lead management, so marketing, sales, and support teams can reach more people, follow up faster, and keep every interaction organised in one place.

What CallVIQ Does

At its core, CallVIQ lets you create AI voice agents that handle live calls, qualify leads, book appointments, answer common questions, and hand over context to your team. Campaigns can run outbound blasts, drip sequences, and event-triggered calls, while a live call monitor gives supervisors a real-time view of active conversations. Because the platform is multi-tenant, agencies can manage separate client workspaces under one system with their own branding.

Key Features

• Multi-tenant architecture with white-label branding for agencies and resellers
• Real-time AI calling engine using Twilio Media Streams and WebSocket audio
• AI provider support including Gemini Live API, OpenAI Realtime, Groq, Whisper STT, and ElevenLabs-style voice tools
• Drag-and-drop conversation flow builder with visual node graphs
• RAG knowledge base built from PDFs, TXT and CSV files, URLs, and a built-in crawler
• Integrated CRM for contacts, leads, pipelines, and customer interactions
• Super Admin panel for platform settings, tenants, analytics, and system health
• Tenant dashboard for agents, campaigns, contacts, calls, and settings
• Campaign manager for outbound blasts, drip sequences, and event triggers
• Live call monitoring with listen-in and call termination controls
• Customisable AI agent behaviour, including temperature and token controls
• Campaign dialer rules for number rotation, calling windows, and retry logic
• Responsive web interface that adapts to desktop, tablet, and mobile screens

Integrations That Keep Work Flowing

CallVIQ connects with the tools growing businesses already use. Twilio powers real-time voice and messaging, Stripe handles secure payment processing and subscription billing, and Google Calendar, Google Meet, and Google Sheets support scheduling, video meetings, and data handling. Together, these integrations reduce manual work between calls, bookings, payments, and follow-ups.

Who Should Use CallVIQ?

Marketing agencies can automate lead generation and nurture prospects at scale. SaaS companies can improve onboarding and customer support while automating sales outreach. Entrepreneurs can launch a scalable voice-calling service without the overhead of traditional call-centre infrastructure. The platform suits teams that need consistent, human-sounding voice interactions and a clear record of every lead and conversation.

Important Notes Before You Start

CallVIQ follows a BYOK (Bring Your Own Key) model, so you manage your own API keys for third-party services such as Twilio and AI providers. API usage costs are charged directly by those providers and are separate from the platform itself. Detailed installation and setup guidance is provided in the product documentation.

Why Choose CallVIQ?

If you want to combine AI voice agents, campaign automation, and CRM in a single self-hosted platform, CallVIQ offers a practical starting point. It gives you control over branding, tenants, agents, and campaigns, while keeping voice conversations fast, natural, and measurable.