Description
Turn scattered support requests into an organised help desk
AskMe is a complete, Laravel-based customer support ticket system that gives your team one central place to receive, prioritise and resolve customer requests. Instead of losing questions in crowded inboxes, every enquiry becomes a tracked ticket with a clear owner, status and history, so nothing is forgotten and customers always know where their request stands.
Built for support teams and customers alike
For administrators, AskMe offers a smart dashboard that shows open, pending and resolved tickets at a glance. Tickets can be routed to departments such as Sales, Tech Support or Billing, flagged by priority from Low to Critical, and handled with private internal notes that customers cannot see. Canned responses save time on common questions, while graphical reports help managers spot trends in support volume.
For customers, the experience is just as smooth. Visitors can register easily, submit tickets with formatted text and screenshots, receive email updates when an agent replies, and review all of their past and current requests in one portal.
Key features
- Centralised support ticket management built on Laravel
- Smart dashboard with open, pending and resolved ticket views
- Department routing for Sales, Tech Support, Billing and more
- Priority levels: Low, Medium, High and Critical
- Private internal notes for support agents
- Canned responses for frequently asked questions
- Self-service knowledge base to reduce repeat tickets
- Envato purchase-code verification for authors
- Email notifications for replies and ticket updates
- Rich text editor with screenshot uploads
- Full ticket history for every customer
- Chat-style responses and a rating system
- Graphical reports and a mobile-responsive interface
- Open-source code that can be fully customised, including colours, logos and fields
- Single-click installer and support for PHP 7
Who is AskMe for?
AskMe suits online stores, digital agencies, software companies, online learning platforms, freelancers and consultants — in short, any business that needs a reliable, customisable way to support its customers without recurring platform fees. You host the code on your own server and own the system outright.
A practical, scalable support solution
With its clean modern design, responsive layout and straightforward setup guide, AskMe helps small teams look professional and helps larger teams stay organised as ticket volume grows. It brings structure to customer support, speeds up resolutions and gives customers a better, more transparent service experience.
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