Description
Smarter Support for Bicrypto, Powered by AI
AI Support Agent for Bicrypto brings intelligent, automated customer support directly into your Bicrypto platform. Instead of answering the same questions again and again, your team can let AI handle routine tickets and chats, while agents stay focused on the conversations that truly need a human touch.
Built as an add-on for Bicrypto, it connects with your tickets, live chat conversations and internal documentation. It reads each inquiry, finds the relevant information in your knowledge base, and prepares a clear, helpful reply.
Key Features
- AI-Powered Ticket Automation: Automatically analyse incoming tickets, identify the issue, and draft answers for frequently asked questions and common support requests.
- Intelligent Live Chat: Offer a responsive AI chat assistant that can answer basic questions, share product information and guide customers through common tasks, reducing wait times.
- Knowledge Base Generation: Turn existing tickets, chats and documentation into a dynamic, searchable knowledge base, with articles drawn from real support topics.
- Copilot Mode: By default, the AI drafts replies for your agents to review, edit and send, so accuracy and brand consistency stay under your control. As confidence grows, it can be promoted to handle more complex interactions.
- Flexible AI Providers: Connect your preferred AI provider directly, use a managed connection with metered billing, add your own API key from a vendor such as Anthropic, or integrate with any OpenAI-compatible endpoint.
- Spend Control: Set daily and monthly spending limits, track every AI interaction, and review detailed reports to manage costs and optimise your budget.
Why It Helps Your Business
- Lower support costs by automating routine work.
- Faster, more accurate replies that improve customer satisfaction.
- A smoother, more efficient support workflow for your whole team.
- Easy scaling as customer volumes grow.
- More personalised support, tailored to each inquiry.
How It Works
After integration with your Bicrypto installation, the agent processes information from tickets, chats and documentation, matches each question with the most relevant knowledge, and generates a response. In Copilot mode, your agents keep the final say before anything is sent.
Who Should Use It
This add-on suits businesses of every size that depend on customer support, from small teams to large call centres, especially crypto exchanges and platforms running on Bicrypto that want faster responses without expanding headcount.
Important Information
- This is an add-on and requires a separate, working, licensed Bicrypto 6.7.2 or newer installation.
- AI usage costs are not included in the price and are billed directly by your chosen AI provider.
- Please refer to the product documentation for detailed setup, configuration and usage guidance.
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